Privacy Policy

Table of Contents

1. The Subject of this Privacy Policy

2. The Name and Address of the Data Controller and Service Provider

3. Collection and use of your data

4. Use of Google Analytics

5. Google Remarketing in AdWords

6. Google Maps

7. Google Fonts

8. Involvement of service providers and data transfer to third parties

9. Your Rights

10. Data Security

11. Note on the right of opposition

1. The Subject of this Privacy Policy

We appreciate your interest in our internet site and offers available on it. The protection of your personal data (hereinafter referred to as “data”) is of great concern to us. In the following text, we would like to inform you in detail about the data collected during your visit to our website and the use of our offerings and how it's being processed or used. In addition, we would like to inform you about your rights and the technical and organizational protection measures we have taken concerning the processing of your data.

2. The Name and Address of the Data Controller and Service Provider

The responsible within the meaning of the General Data Protection Regulation (DSGVO) and at the same time service provider within the meaning of the Telemedia Act (TMG) is Arrow Truck Sales GmbH, Kastanienweg 5, D-14974 Ludwigsfelde, cf. our Imprint.

If you have any questions or comments about this privacy statement or about data protection in general, please contact one of the following addresses

Telephone: +49 151 22080407

E-mail: gisela.des.alcala@volvo.com

3. Collection and use of your data

The extent, nature of the collection and use of your data differ depending on whether you visit our website for the sole purpose of retrieving information or whether you use offers on our website that require the disclosure of further information about you, for example: when ordering the newsletter or using the contact form:

Informational Use

For the purely informative use of our website, it is generally not necessary for you to provide personal data.

Rather, in this case, we only collect and use those of your data that your internet browser automatically transmits to us, such as:

- Date and time of retrieval of one of our websites

- Your browser type

- The browser settings

- The operating system used

- The page you visited last

- The transferred amount of data and the access status (file transfer, file not found, etc.) as well as

- Your IP address

We process this data during an informative visit exclusively in non-personal form. This is done in order to enable the use of the websites you have accessed and to check whether our web pages are displayed to you in the best possible way. The processing is based on the legal basis of Art. 6 paras. 1 p. 1 f) DSGVO and in our interest in order to be able to display our website reliably and as trouble-free as possible.

We store the IP address only for the duration of your visit, a personal evaluation does not take place, there are only statistical evaluations of the website usage as described in this privacy statement below. The other data resulting from the informational use will be stored anonymously after your visit to the website.

Use of the contact form

If you would like to contact us about a particular truck offer via our contact form, we will collect the following data from you:

- Your Name

- Your email address

- Your telephone number (optional)

- The truck name you selected and the truck ID

- Your message to us

We use this information to respond to your request via e-mail and, if necessary, over the phone.

Insofar as you are interested in concluding a contract, the data processing takes place on the legal basis of Art. 6 paras. 1 p. 1 b) DSGVO (contract initiation and execution). Otherwise the data processing takes place on the legal basis of Art. 6 para. 1 p. 1 f) DSGVO (balance of interests) and in our interest in order to be able to answer your inquiry with the information relevant to you.

If you agree to receive our newsletter when you submit your request, we will also use your e-mail address to provide you with regular e-mail alerts on truck offerings, used car industry news and other interesting articles and contributions from this area to leave, see in detail below. This data processing is based on the legal basis of Art. 6 paras. 1 p. 1 a) GDPR in conjunction with your consent. You can revoke your consent at any time with effect for the future either by clicking on the unsubscribe link at the end of each newsletter e-mail or by sending an e-mail to gisela.des.alcala@volvo.com.

We store the data collected via the contact form and the communication to answer your request in accordance with the retention periods for commercial letters for a period of six years.

Consent to receive our newsletter

Singing up for the Newsletter
By subscribing to our newsletter, we will periodically email you information on truck offerings, news about the used-truck industry, and other interesting articles and contributions from this area.

To register for our newsletter, we only collect your e-mail address to which the newsletter is to be sent.

For the purpose of providing our newsletter, we use the mailing service provider SendGrid (SendGrid, Inc., 1801 California Street, Suite 500, Denver, Colorado 80202, USA, "SendGrid"), which closely monitors the data generated through the newsletter processed according to our specifications.

SendGrid has a so-called EU-U.S. Privacy Shield certification. In the EU-U.S. The Privacy Shield Agreement is a privacy agreement designed to provide reasonable levels of data protection for communications to certified U.S. companies. The EU Commission has determined the appropriateness of the guaranteed data protection level according to the EU-USS. Privacy Shield Agreement by the decision of 12.07.2016 (Case C (2016) 4176).

You can read the decision of the European Commission here: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.207.01.0001.01.ENG.

The current state of certification of SendGrid to the EU-U.S. Privacy Shield Agreement can be found here:

https://www.privacyshield.gov/participant?id=a2zt0000000TRktAAG.

Processing is based on the legal basis of Art. 6 paras. 1 a) GDPR in conjunction with your consent to the receipt of the newsletter. You can revoke your consent at any time with effect for the future.

We save and use the information collected when you sign up for the newsletter until you unsubscribe from the newsletter. If the e-mail address given by you is not available for a long time, we will delete your data without explicit deregistration.

 

Registration Confirmation and Verification of your E-mail Address
For security reasons, we use the so-called double-opt-in procedure for the registration for our e-mail newsletter: After your entry to our newsletter, you will receive an activation e-mail to your specified e-mail address. Only when you have confirmed your registration by clicking on a link there will you receive the desired e-mail newsletter in the sequence. This is to ensure that only you as the owner of the specified e-mail address to subscribe to the newsletter. If you did not confirm your registration after receiving the activation e-mail, your subscription to the newsletter will be automatically deleted for security reasons and it would be necessary to register again - at any time.

 

Newsletter Usage Analysis
If you have subscribed to our newsletter and opened one of our newsletters, we analyze your use of the newsletter for the purpose of statistical evaluation and improvement of our newsletter offer.

We collect the following data:

This processing is based on the legal basis of Art. 6 paras. 1 a) GDPR in connection with your consent to the receipt of the newsletter and the newsletter tracking. You can revoke your consent at any time with effect for the future.

Your data collected in the Newsletter Usage Analysis will be deleted after 24 months.

 

Unsubscribe from our Newsletter
If you no longer wish to receive e-mail newsletters from us, you can unsubscribe from our newsletter at any time by either clicking on the unsubscribe link at the end of each newsletter e-mail or by e-mailing gisela.des.alcala@volvo.com.

4. Use of Google Analytics

It is important for us to design our websites as good as possible as well as making them attractive to our visitors. For that reason, it is necessary that we know which parts of it arrive as with our visitors.

This website uses Google Analytics, a web analytics service provided by Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google"). Google Analytics also uses cookies, text files that are stored on your device and allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. IP anonymization has been activated on our website so that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there. On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to us as website operators.

The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full.

In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available under the following link and install:http://tools.google.com/dlpage/gaoptout?hl=en.

Alternatively, you can prevent a collection by Google Analytics by setting an opt-out cookie by clicking here. If you delete the cookies in your browser, you must click on this link again.

Google's privacy policy can be found here: https://www.google.com/policies/privacy/partners/?hl=en.

Google has a so-called EU-U.S. Privacy Shield certification. In the EU-U.S. The Privacy Shield Agreement is a privacy agreement designed to provide reasonable levels of data protection for communications to certified U.S. companies. The EU Commission has determined the appropriateness of the guaranteed data protection level according to the EU-USS. Privacy Shield Agreement by the decision of 12.07.2016 (Case C (2016) 4176).

You can read the decision of the European Commission here: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.207.01.0001.01.ENG.

The current state of Google certification for the EU-U.S. Privacy Shield Agreement can be found here:

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.

The processing of your data is based on the legal basis of Art. 6 para. 1 S 1 f) GDPR (Balance of Interests) and in our interest in order to evaluate how our website is used and to adapt and optimize our website based on the results.

Your data collected through Google Analytics will be deleted after 26 months

5. Google Remarketing in AdWords

For promotional purposes, we use Google Remarketing as a function of the Google LLC Advertising Network (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, "Google"). This allows us to selectively display interest-relevant advertisements via our website and our offers to you, as a visitor to our website, on websites of Google and other websites of the advertising network in the future.

For this purpose, we use Policy on our websites, which store that you have visited our website. These cookies enable Google to recognize you as a visitor to our website on other network sites on the network.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all functions of this website in full.

In addition, you can opt-out of Google AdWords advertising based on your usage behavior at any time by visiting and adjusting your personalized ad settings at www.google.com/settings/ads.

Google's privacy policy can be found here: https://www.google.com/policies/privacy/partners/?hl=en.

Google has a so-called EU-U.S. Privacy Shield certification. In the EU-U.S. The Privacy Shield Agreement is a privacy agreement designed to provide reasonable levels of data protection for communications to certified U.S. companies. The EU Commission has determined the appropriateness of the guaranteed data protection level according to the EU-USS. Privacy Shield Agreement by decision of 12.07.2016 (Case C (2016) 4176).

You can read the decision of the European Commission here: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.207.01.0001.01.ENG.

The current state of Google certification for the EU-U.S. Privacy Shield Agreement can be found here:https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.

The processing of your data is based on the legal basis of Art. 6 para. 1 p. 1 a) GDPR in connection with your consent to the processing of interest-based advertisements to us and our offers via the Google Advertising Network.

6. Google Maps

We use content from Google Maps to display maps on our website.

Therefore, by visiting our website, Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, "Google") receives the information that you have accessed the corresponding page on our website.

In addition, the data referred to in point 3 (a) of this declaration will be transmitted. This is done regardless of whether you are logged into a user account of Google or if there is no user account. If you're logged in to a Google Account, that data will be assigned directly to your account. If you do not want this association with your profile, you must first log out of your Google Account.

Google has a so-called EU-U.S. Privacy Shield certification. In the EU-U.S. The Privacy Shield Agreement is a privacy agreement designed to provide reasonable levels of data protection for communications to certified U.S. companies. The EU Commission has determined the appropriateness of the guaranteed data protection level according to the EU-USS. Privacy Shield Agreement by the decision of 12.07.2016 (Case C (2016) 4176).

You can read the decision of the European Commission here: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.207.01.0001.01.ENG.

The current state of Google certification for the EU-U.S. Privacy Shield Agreement can be found here:

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.

For more information on the purpose and scope of Google's data collection and processing, please refer to the Google Privacy Policy:https://www.google.com/intl/en_uk/policies/privacy/. There you will also find further information about your rights and settings options for protecting your privacy.

The processing of your data is based on the legal basis of Art. 6 paras. 1 p. 1 f) DSGVO (Balance of Interests) and in our interest in order to be able to display the maps offered by Google Maps on our website.

7. Google Fonts

We use fonts from Google Fonts on our website. Therefore, by visiting our website, Google LLC (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, "Google") receives the information that you have accessed the corresponding page on our website.

In addition, the data referred to in point 3 (a) of this declaration will be transmitted. This is done regardless of whether you are logged into a user account of Google or if there is no user account. If you're logged in to a Google Account, that data will be assigned directly to your account. If you do not want this association with your profile, you must first log out of your Google Account.

Google has a so-called EU-U.S. Privacy Shield certification. In the EU-U.S. The Privacy Shield Agreement is a privacy agreement designed to provide reasonable levels of data protection for communications to certified U.S. companies. The EU Commission has determined the appropriateness of the guaranteed data protection level according to the EU-USS. Privacy Shield Agreement by the decision of 12.07.2016 (Case C (2016) 4176).

You can read the decision of the European Commission here: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.207.01.0001.01.ENG.

The current state of Google certification for the EU-U.S. Privacy Shield Agreement can be found here:https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI.

For more information on the purpose and scope of Google's data collection and processing, please refer to the Google Privacy Policy:https://www.google.com/intl/en_uk/policies/privacy/. There you will also find further information about your rights and settings options for protecting your privacy.

The processing of your data is based on the legal basis of Art. 6 paras. 1 f) of the DSGVO (balance of interests) and in our interest in order to use the fonts offered by Google Fonts on our website.

8. Involvement of service providers and data transfer to third parties

Your data will be forwarded to the provision of this website and for the above purposes, if necessary, to our supporting technical service providers (such as website hosting and support, newsletter shipping), which we have of course carefully selected and commissioned in writing.

These service providers are bound by our instructions and are regularly monitored by us.

The transfer of your data to other third parties is otherwise only to the extent that this privacy policy is explicitly pointed out or we are legally obliged to do so.

9. Your Rights

You have the right to request confirmation from us as to whether personal data relating to you is being processed; If this is the case, you have a right to information about these personal data and the information listed in Article 15 GDPR.

You have the right to demand immediate correction of incorrect personal data concerning you and, if necessary, the completion of incomplete personal data (Art. 16 GDPR).

You have the right to demand that personal data relating to you be deleted without delay, provided that one of the reasons detailed in Art. 17 GDPR is applicable, e.g. if the data is no longer needed for the purposes pursued (right to delete).

You have the right to demand that we restrict the processing if one of the conditions listed in Art. 18 GDPR is fulfilled, e.g. if you object to the processing, for the duration of the review by us.

You have the right to object at any time to any processing of personal data relating to you for direct marketing purposes. Against processing that takes place on the basis of Art. 6 (1) sentence 1 e) or f) GDPR, you also have the right to appeal at any time for reasons arising from your particular situation (Art. 21 GDPR). See below for details.

You have the right to receive the data concerning you that you have provided to us in a structured, common and machine-readable format. You may also transmit this data to other sources or have it transmitted by us (right to data portability).

Please contact to exercise your rights: gisela.des.alcala@volvo.com.

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes the GDPR (Article 77 GDPR).

In Brandenburg, the competent supervisory authority: The country commissioner for data protection and for the right to file inspection, Stahnsdorfer dam 77, 14532 Kleinmachnow,https://www.lda.brandenburg.de.

10. Data Security

We also use technical and organizational security measures to protect personal data arising or collected, in particular against accidental or intentional manipulation, loss, destruction or against the attack of unauthorized persons. Our security measures are continuously improved in line with technological developments.

When using our website, your personal data is encrypted using SSL / TLS technology to prevent access by unauthorized third parties.

11. Note on the right of opposition

You have the right to object at any time to any processing of personal data relating to you for direct marketing purposes. Against processing that takes place on the basis of Art. 6 (1) sentence 1 e) or f) GDPR, you also have the right to appeal at any time for reasons arising from your particular situation (Art. 21 GDPR).

We will then no longer process the personal data for purposes of direct mail and otherwise only if we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms or the processing of the assertion, exercise or defense of legal claims.